Post and Pickets Shipping Policy

Welcome to Post and Pickets! We’re committed to making sure your new mailbox, parts, and installation services are delivered smoothly and efficiently. Please review our shipping policy below for details on order processing, delivery options, service areas, and more.

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Order Processing Times

• Fast Processing: Orders are typically processed within 1-2 business days after payment is received.
• Custom Orders: Special or custom mailbox orders may require additional processing time. We will notify you by email if there are any expected delays.

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Shipping Methods & Carriers

• Standard Shipping: We partner with leading carriers such as UPS, FedEx, and USPS for national shipments of mailbox posts, parts, and accessories.
• Local Delivery: For customers in our North Carolina service area, we offer direct local delivery and installation.
• In-Store Pickup: Select products are available for pickup at our Dunn, North Carolina location.

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Shipping Costs

• Varies by Product & Location: Shipping rates are calculated at checkout based on item size, weight, and delivery address.
• Free Shipping: We occasionally offer free shipping promotions—check our site or subscribe to our newsletter for updates.
• Install or Pickup Only: Some large items or specialty products (like heavy steel posts) may be available for installation or pickup only.
• No Hidden Fees: All shipping and handling fees are clearly listed before you complete your purchase.

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Areas Served

• Mailbox Shipping: We ship to customers across the continental United States.
• Mailbox Installation North Carolina: Our professional installation services are available throughout much of North Carolina. Please contact us to confirm service availability in your area.
• No International Shipping: At this time, we do not ship orders outside the United States.

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Installation & Pickup Options

• Request Installation: Simply select the installation option at checkout or request installation via the order notes.
• Installation Address: You can specify your installation address at checkout. Our team will coordinate with you to schedule your installation.
• Pickup Location:
  Post and Pickets
  107 S Watauga Ave
  Dunn, North Carolina
• Installation Fees: Installation fees are clearly displayed at checkout and vary by product and location.
• Pickup Fees: There are no fees for in-store pickup.

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Order Tracking

• Shipping Orders: Once your order ships, you’ll receive an email with a tracking number so you can monitor its progress.
• Installation Orders: For installation services, our team will contact you directly to confirm your appointment and keep you updated.

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Lost, Delayed, or Damaged Orders

• Lost or Delayed Shipments: If your order hasn’t arrived within the estimated timeframe, please contact us immediately. We’ll work with our shipping partners to resolve the issue.
• Damaged Items: If your order arrives damaged, please email photos and your order number to service@postandpickets.net within 48 hours of delivery so we can assist with a replacement or refund.

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Customer Service

We’re here to help!
Email: service@postandpickets.net
Phone: +1 919-772-7170

Feel free to reach out with any questions about mailbox shipping, mailbox installation in North Carolina, or our shipping policy.

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Special Notes for Unique Items

• Heavy or Oversized Posts: Some products, such as large steel posts or cluster mailbox systems, may require special handling and may only be available for local installation or pickup.
• Custom Orders: Custom mailbox orders may have longer lead times and different shipping/installation options. We’ll keep you informed every step of the way.
• Install/Pickup Only Items: These products will be clearly marked on our website and during checkout.

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Thank you for choosing Post and Pickets! We appreciate your business and look forward to delivering top-quality products and service every time.